Complaints procedure

We want to get things right. If something hasn't gone the way you expected, please tell us so we can put it right.

How to complain

Email info@eandeaccountants.co.uk, call 01462 415420, or write to us at Suite 213, Spirella Building, Letchworth Garden City, SG6 4ET. Please tell us what happened and what you'd like us to do.

What happens next

• We'll acknowledge your complaint within 5 working days.
• A director will look into it and reply in full within 8 weeks.
• If we need more time, we'll tell you why and when to expect our reply.

If you're still not satisfied

If you're not satisfied with our response, you can refer your complaint to the Institute of Financial Accountants at ifa.org.uk.